Privacy Policy


Bloom Family Law is committed to providing quality services to you and this policy outlines
our ongoing obligations to you in respect of how we manage your personal information.


Personal Information
Personal information is information or an opinion that identifies you. Examples of personal information we may collect from you include your name, address, email address, phone and facsimile number. This personal information is obtained in many ways including interviews, correspondence, by
telephone and facsimile, by email, via our website www.bloomfamilylaw.com.au, and from
third parties. In general, you can visit our website without providing us with any personal information.
However, there may be instances where we must have your personal information in order for
you to have access to our protected and secured site, to generate data or provide you with
information about our services (“User Information”).

Use of User Information
This user information may be held by Bloom Family Law to help us track the domains from
which people visit us, to create a user profile to better serve you and our clients, or to
simply contact you. We intend to use such information for the primary purpose of providing our services to you,
to design a website content that is appropriate for your and our clients’ needs, and to alert
you to new service offerings as they become available. We may also use your personal
information for secondary purposes closely related to the primary purpose, in circumstances
where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing and letting us know that you do not wish us to contact you for such purpose.


Disclosure of User Information
We do not sell your information to third parties. However, we may share user information
with our business partners for marketing, advertising or service offering purposes. For
example, for direct emailing of our online surveys, our newsletters or Bloom Family Law
services. We may also disclose your information if you give us consent, if we are responding
to a court order or you do not comply with our Costs Agreement. You may also agree
separately to provide information to third parties that provide content for Bloom Family Law.
If you do so, then your personal information will be subject to their privacy policies.

Cookies
Bloom Family Law uses “cookies” on our website – small data files which the website can
transfer to a visitor’s hard drive to show and record visits to the site. A cookie holds the
personal information which you have supplied. It helps us recognise pages which you have
visited to improve our service. A cookie does not read data off your hard drive. If you prefer
not to accept a cookie you can set your web browser to advise you before accepting cookies,
or you can refuse all cookies. However, some of our website or external secured web site(s)
may require the use of cookies to be effective.


Third Parties
Where reasonable and practicable to do so, we will collect your personal information only
from you. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.


External Links
Bloom Family Law provides links to other third party websites. Bloom Family Law is not
responsible for the privacy policies or practices or the contents of such external links. You
should review the policies and practices of the external websites and access them at your
own risk.


Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to return your original documents, destroy or
permanently de-identify your personal information. However, most of the personal
information is or will be stored in client files which will be kept by us for a minimum of 7
years as required by law.


Access to your Personal Information
You may access the personal information we hold about you and to update and/or correct it,
subject to certain exceptions. If you wish to access your personal information, please contact
us in writing. Bloom Family Law will not charge any fee for your access request, but may charge an
administrative fee for providing a copy of your personal information.
In order to protect your personal Information we may require identification from you before
releasing the requested information.


Maintaining the Quality of your Personal Information
It is an important to us that your personal information is up to date. We will take reasonable
steps to make sure that your personal information is accurate, complete and up-to-date. If
you find that the information we have is not up to date or is inaccurate, please advise us as
soon as practicable so we can update our records and ensure we can continue to provide
quality services to you.


Privacy Policy Complaints and Enquiries
If you have any queries or complaints about our Privacy Policy please contact Bloom Family
Law via our Contact page.